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Policies, Service Rates and Warrantees
for independent services.
Policies:
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Payment is due upon completion of service.
All services and products rendered by
PS&E shall be paid immediately by cash or check.
(We do not accept
credit cards)
If the service call cannot be completed because customer
cannot or does not want
to pay for needed equipment or materials of the service they have
requested,
then it
is considered a completed service call and billed accordingly.
To request service without the ability
to pay constitutes fraud. Don't do it. |
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When the service call is done: If
service has been halted by the service person due to needing to order or
obtain materials,
then the service will be suspended to resume at a later
time and will not be billed unless customer doesn't make available the
time during standard business hours, and then we will send a bill for
expended time and materials. |
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Service
Rates |
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Standard Labor Rate is 60.00 per hour, first hour
minimum
Monday - Friday 9am to 5pm
Nights and weekends 65.00 per hour
30.00 sur-charge for "Rush"
appointment/service (Causing a change in previously scheduled customers.)
Trip Charge of 60.00 per hour starting from our office, less 30 minutes
Does not apply to Chino, Paulden, Prescott central, and
Prescott Valley central.
(This is due to some long, bumpy dirt roads we
have experienced getting to you folks in "the boonies")
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Warrantees |
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Service warrantee - 90 Days. This is
for standard "non warrantee" service requests done.
Systems are warranted by Manufacturer for defects and
workmanship. Check your components warrantee statement.
Warrantees do not include
shipping charges.
Warrantee void if system and or materials have been
serviced, damaged, or altered by customer, animals, or another service entity,
including any service people
sent directly from DISH Network.
You should
always contact your local
installing dealer FIRST for both in or out of
warrantee service.
(Of course, we will be
willing to repair or service your system from them
at our
normal service rates plus parts.)
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Warrantee does not cover acts of God.
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You are expected to know how to operate your TV and
VCR. Many times we
are called out to put the TV on the correct channel or
problems with those items,
and that is not covered by any warrantee!
Just because we put in a Satellite System, doesn't mean we are
warranting your TV or VCR, or that you know how to use it.
(Yes, some people actually think that it is/does.)
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Multi-functional remote systems are not guaranteed to
operate your individual TV, VCR or stereo as desired. If
your remote has been programmed for your TV, VCR etc., you may have to
reprogram it again after changing batteries.
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If you have a failure with a System purchased from us...
Please, Call Us!
928-636-5249
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This listing may not be all
inclusive, but it will be improved as time goes on. Thanks.
DISH Network, DISHnet, Hughesnet, Exede,
Wildblue, Satellite Internet, Best Internet, Arizona Internet, Prescott
Area Internet,
Ashefork Internet, Seligman Internet, Skull
Valley Internet, Kirkland Internet, Wilhoit, Yarnell, Peeples Valley,
Congress Internet,Arizona's Best Internet,
Oldest Satellite Dealer, Yavapai County
Internet, Best Dealer, Honest Internet Dealer, Hughesnet sucks, Dishnet
Sucks, Call us first |