Wireless Internet Service where phone lines and cable cannot reach.

 

Home Service Package

Typical Number of Concurrent Users One
Installation Type Residential
Download Speed)(f) Up to 700Kbps
Upload Speed (f) Up to 150Kbps
IP Address NAT (d)
Email Accounts (includes 10MB of storage per account) 5
Dial-up Access Accounts Optional
Maximum Number of TCP Connections (a) 22
Download Threshold (b) 169
Recovery Rate (c) (Kb/sec) 47
Home Service Pricing Options
Up-Front Purchase Plan (includes equipment and standard basic installation*)
Purchase Price $399.00 + tax & shipping
Basic Installation Included
Service Fee $59.99/month
Term Commitment 24 months
Hardware Warranty (e) 24 months

Promotional Payment Plan (includes equipment and standard basic installation*)

Activation Fee $99.99
Service Fee $99.99/month
Term Commitment 24 months
Hardware Warranty 30 months
 

*Basic Installation is dish grounding and installation of system on wall or roof of a one story building, cables run down to computer by means of "one wall penetration", dish alignment and simple connection to computer. This does not include and not limited to attic or crawlspace access, wall fishing, pole mounts, multi level homes, trenching, computer education, any software installation (as Direcway doesn't require it)
Notes:
a – Maximum number of TCP Connections is the total number of concurrent sessions available to the DIRECWAY site.
b – Download Threshold is the volume of data that can be downloaded continuously before the Fair Access Policy throttles download speed. Several variables affect this number including: speed of download, duration of download, and the Plan’s Recovery Rate.
c – Recovery Rate is the speed at which a service plan recovers the Download Threshold.
d – Network Address Translation (NAT) will be used. NAT enables assignment of private IPs (up to 253) to devices, keeping them private from users outside of the network.
e – Hardware Warranty – Upfront purchase plans come with an optional 15-month extended warranty. The Extended Warranty is a one-time $100 fee.
f – Stated speed is not guaranteed. Actual upload speed will likely be lower than speed indicated during peak hours.

 

Early Termination / Cancellation Policy

 Up-Front Plan Hardware Service
Cancel before installation No charge $50 if on-site, $50 per hr. Time/Materials if started.
Cancel within 30 days of activation $399 refund for return of modem & dish assembly No Refund on installation or shipping.
Cancel after 30 days from activation No Refund Same as above plus
$300 Termination Fee
 
Promotional Plan (99/99) Hardware Service
Cancel before installation No charge $50 if on-site, $50 per hr. Time/Materials if started.
Cancel within 30 days of activation $400 charge for modem & radio if not returned No Refund
Cancel after 30 days from activation $400 charge for modem & dish assembly $300 Termination Fee
     
 
 
 

 

 

   

Please note that PS&E reserves the right to decline service to existing customers not sold and installed by PS&E and reserves the right to restrict participation in all offers.