Your DISH Network warrantee is in the owners manual as well as briefed below. (This is separate from our installation warrantee.)

In Warranty

Dish Network offers customers with new receivers a 12 month warranty from date of activation. The warranty covers parts and labor. Typically, a customer with a failed receiver calls Dish Network for a return authorization. Dish Network will exchange the customers failed equipment for a remanufactured replacement receiver. (See PS&E warrantee for added benefit)

Out of Warranty  (OOW)

Dish Network offers customers with receivers that are beyond the 12-month warranty and out of warranty (OOW) repair service. The exchange methodology functions the same as an in warranty exchange, except that Dish Network charges an out of warranty repair fee for the exchange. There are two tiers for OOW repair fees, one for standard receivers, one for premium receivers (currently -premium receivers are defined as a receiver with a hard drive). Right now, the charge for both tiers is $69.99.

Extended Warranty (links to DISH's page)

Dish Network offers customers extended warranty protection for $1.99 per month with a 12-month commitment and a $1.99 initiation fee. The warranty covers all Dish Network Branded DBS video equipment in the same home as the primary activated receiver. If the customer is OOW and has a failed receiver, we (DISH) discount the OOW repair fee by $20 if the customer signs up for the extended warranty program.

In Home Service (IHSP)

In Home Service is extended warranty protection with on-site service provided by the DNSC organization. It is slightly different from the SEWP program mentioned above. Currently, IHSP is only offered as part of the Digital Home Plan, but there are dedicated efforts to offer this program a la carte to the entire customer base.

Exchanging Receivers

Receivers are exchanged primarily via two methods, Advance Exchange and Post Receipt Exchange. Advance Exchange (AE) is $14.95, charged to the customer, and covers shipping both ways. This method allows Dish Network to advance ship a replacement receiver to the customer - who then places the failed receiver in the same box, affixes a pre-paid return postage label to the box, and UPS ships it back to ETC service for repair. In the Post Receipt Exchange (PRE) method, the customer ships their failed receiver back to ETC Service. When Service receives the failed receiver, they ship out a replacement to the customer. There is no shipping fee for PRE exchanges.